At www.DiecastAirplane.com we are proud of our customer service record and would like to share with you some of the many emails from satisifed customers we have gotten over the years. We know that you know that not every single sale goes off without a hitch, but even when a problem arises we do our best to rectify it whether it be a missing package, a broken or misshipped model, or a model that has been delayed by a manufacturer for what seems like months. We love to hear from our customers.

"The spitfires arrived today thank you very much! Your web site and service is great just like my friends said. I think I will ordering some more planes soon." ~ Bill

"Thanks for your e-mail; it's nice to be able to write to a 'real' person and not just an internet purchasing engine." ~John

"Thank you for replying so quickly and for shipping what you have in stock. My son is just getting started in collecting diecast airplanes and he will enjoy these I think. Just ship the rest when they come in. I look forward to doing business with you again. You have a great selection and your website is well organized and easy to navigate. Thank You again!" ~ Dave

"Hi and think you for your emails.  I am happy to say that you keep your customers well informed.  You emailed me to say there was a delay in the shipping and you emailed me another note about the credit cards.  All this was done in a timely manner and for that I must say thank you." ~ Durand

"Just wanted to let you know that I received my order in the mail the other day. Thanks for a quick and smooth transaction. It was a pleasure doing business with you. Semper Fi." ~ Moose

"Thank you very,very much for the replacement P-38J Lightning, Richard Bong's "Marge" (1:64) (YM99108B) which I received today. I must say that in all the years of collecting I have as of yet had anyone ship a replacement for free or without having me return the original, I look forward to many more years of purchases from you... Your reputation and attitude speak volumes as to your character." ~ Denton

"thank you! i recently began collecting Gemini and dragon planes. i am a pilot also, i just got my commercial license. you have been very attentive to my concerns. it is hard to find companies dedicated to pleasing the customer. you have a great company and i plan to do further
business with you." ~ Gilad

"Thank you for the above EXCELLENT customer service. You have certainly gone above and beyond...and because of it, I'm sure I'll be contacting your company again!" ~ Suzanne

"Thanks much...It is indeed a pleasure doing business with you...You have won yourself a customer for life..." ~Karim

"I just want say "Thank you" for doing a really good job. In Germany I must search a very long time to find a service like your's." ~ Ronny

"My model F4U was delivered on Tues. Jan 18 2005. Fast service, must have flown.I really like the model. Just like the ones we flew in VMF 451 MAG 49 NAS Willow Grove,Pa." ~ Harold