DieCast Airplane is committed to customer satisfaction. Restock charges are not applied for returns or exchanges with in 30 days of original ship date. Please contact us at 800-326-5165 if you wish to return an item. If you received a defective item please let us know and we will work with you to get a replacement item to you as soon as possible. (please note that on diecast models parts that have come loose in shipping such as landing gear, wings, and tail pieces are not considered damage. Loose pieces sometimes fall out during shipping and can be put back into place by the customer)

• No returns will be accepted without a Return Authorization (RMA) Number. A Return Authorization Number may be requested 30 days from the invoice date.
  
• Shipping and handling charges are not refundable. The customer is responsible for shipping charges and insurance on all return shipments.
• All products must be received by our Returns Processing Center within 10 days of your receipt of a Return Authorization Number. Items received after 10 days will be refused. PLEASE NOTE: When returning product it is highly suggested to use a trackable shipping method.
• Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been conformed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective. We can however, ship new product with a secure payment and issue credit once the returned product has been processed.
  
• Unopened Product: If the supplier's factory seal is intact, you may return an unopened product for exchange or refund within 30 days of your invoice date.
• Any deviation from the return process outlined above will result in a delay of your refund, an additional restocking fee of 30%, and possibly a refusal of your return.